FIRSTIN EMERGENCY HOMECARE
At some point, most people who receive care at home or the professionals, carers and Family members who support people receiving care at home will need to get help because of a homecare emergency.
With an increasing number of people preferring to be cared for at home, this comes with an inevitable need to respond to Homecare related emergencies.
The current system of health and social care struggles to meet the urgent care needs of people in the community. The default position is take older people to the Emergency Department (ED) resulting in admission to hospital.
There are inadequate services to care for people safely in the community and emergency support for carers is often unavailable.
There is a pressing need to change how we care for people with urgent care needs in the community with the aim of improving quality of care, outcomes and efficiency.
The launch of FirstIn Emergency Homecare Service is key milestone in our commitment to deliver improved homecare services available to the residents of West Sussex.
FirstIn is aimed at those who need access to Emergency Homecare Services that is not planned.
These emergencies may include people who require help at home immediately following their discharged from hospital after an operation, care needs outside schedule that cannot be supported by their existing provider, those who have been let down by their current care provider and in situations where clients have unexpected or unplanned illnesses by main carers. It may be that care needs of a palliative client have suddenly changed requiring immediate or increased support at home.
FirstIn - Our purpose
FirstIn Emergency Homecare Service is designed to respond to Homecare emergencies to residents of West Sussex, promoting early discharge, preventing Hospital/Care Home admission and providing peace of mind to our clients. This service can be accessed 24/7 through our emergency homecare support hotline.
Through FirstIn we provide emergency homecare solutions for private clients, their families or main carers and professionals working within local Council, Dementia Crisis Services, End of Life Care, Complex Care, Discharge and Liaison teams, GP services, charities and voluntary agencies and other Homecare providers.
FirstIn - Our Vision
To be no.1 provider of innovative and specialist homecare services and positively transform our client’s lives.
FirstIn - Our values: your Home | your Care | your Choice The values which underpin our Emergency Homecare Service are as follows:
Your home is a private place. The care we provide ensures that you continue to enjoy the comfort of your safe and familiar home environment. Our service is provided with empathy and care ensuring that we maintain your dignity, respect your privacy and preserve your most treasured possession, your Home.
Your Care matters to us. We have a reputation for delivering a high quality and helpful homecare service that fosters your care outcomes. You can be assured that every member of staff caring for you is fully assessed and vetted by us, and trained to our high standards of practice, which comply with and support the Care Quality Commission standards. We have a range of specialist care options to suite your personal needs. Our Homecare service is driven by Quality and we are proud of our ISO 9001:2008 accreditation to support this.
Your Choices about your care underpin how we deliver our service. You can be confident that you will be treated as an individual with your own personality, interests and care requirements. We ensure that all our clients are able to maintain control over their own lives, make independent choices about their care, treatment and day-to-day living activities. We are committed to working with our clients, their families, GPs, hospitals and other healthcare organisations to provide you with the best care at home. We strive to minimise disruption by building your care package around your existing routines and lifestyles.