Frequently asked questions
At FirstCol we get asked lots of questions by people who are thinking of using a Homecare service or thinking about working in Homecare. You’ll find most of our Frequently asked questions here, please take a look through:
Looking for care?
Looking for a job?
Get in touch today and speak with one of FirstCol Homecare Specialists
0845 600 3669
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1. What are FirstCol's hours of business and can you be contacted out of hours?
You can contact FirstCol 24 hours a day, 7 days a week on: 03456003669. A member of the Homecare Oncall Team will be able to discuss any concerns you have. In addition a senior member of our Homecare Team is on duty 7am – 10pm to support you every day.
2. How are complaints handled and who is the point of contact?
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standard.
If you have a complaint, please contact us with the details. The Registered Manager will handle complaints personally in the first instance.
CQC complaints procedure can be found at their website: www.cqc.org.uk
3. Is FirstCol affiliated to any other agencies?
FirstCol operates as one agency; all our services and staff are supplied through FirstCol and we do not out source to affiliates. Training is provided to our staff via FirstCol’s sister company Safe Response Training.
4. What insurance cover does FirstCol have?
The Agency has comprehensive insurance cover in respect of Employer’s Liability and Public Liability. Any Staff wishing to operate via a limited company will be required to provide documented evidence that they have all required insurances in place prior to being sent to work
