Frequently Asked Questions

Leading homecare provider with over 60 years experience. Truly understanding and accommodating the needs of our clients

What are FirstCol's principles and how do they assure quality?

FirstCol is an ISO 9001:2008 accredited company operating an audited Quality Management System. Through this we deliver value and present ourselves as a strong contender in providing Homecare services delivered to International Standards. Through our ISO 9001:2008 accreditation, we have committed and aligned our company to quality objectives ensuring delivery of high quality care to all our clients.

Can we pay via Direct Debit?

Unfortunately, we are unable to accept direct debits at this time. However, should you wish to set up a standing order for your accounts we will happily accommodate this.

What are FirstCol Payment Terms for Homecare clients?

Fees are payable weekly and are due within 7 days of the presentation of the invoice.

Do you employ staff from overseas?

Yes, we employ staff from all over the world. All staff must have the relevant qualifications and training along with the right to work. We insist on a good level of spoken English from all our Homecare Support Workers, however, should you require a Homecare Support Worker who speaks a native language yourself, we will endeavour to meet this request.

What training do your staff receive?

Every member of the FirstCol Homecare Team takes all mandatory training, and Homecare Support Workers within our specialist services have supplementary training in order for them to become specialists in certain areas. Our training is provided in house by our sister company, Safe Response Training, so we can ensure every member of staff has the most up to date and high quality training currently available.

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